Shipping and Returns

DO NOT place an order unless you agree to the below:

Customers MUST provide a telephone number for the purpose of passing on to the courier to avoid delay in receiving orders.

All deliveries are made to street level only.

Shop items are subject to the following UK mainland delivery costs (guide only):
£10.00 + VAT for orders under £100.00 exc. VAT, not including the cost of any wall mount cabinets on which delivery is charged as per the product's page
£10.00 - £15.00 + VAT for small cabinets (5u - 12u) 1-2 days
Up to £40.00 + VAT for 18u and 21u wall cabinets 1-2 days

Shipping of smaller items may be sent by Business Post 1-3 days. Orders received by 2.00 PM may be processed the same day.

The customer may specify a desired delivery date and we will contact the customer if this cannot be met. That said, we have no control over the courier or pallet delivery networks and cannot be held responsible for their mistakes.

For non UK mainland delivery, and delivery beyond Glasgow, please contact us for delivery price first.

IMPORTANT:
For courier deliveries, the customer must make sure someone is available to take delivery of the item. A redelivery charge of £10.00 + VAT may be payable if the customer has not made sure that someone is available to take delivery, or collection from the local depot will have to be arranged by the customer - this is at the couriers discretion. By placing an order you agree to be bound by these terms. (This may apply even if you refuse the item)

IMPORTANT:
For pallet deliveries the customer MUST make sure someone is available to take delivery and sign for the delivery before placing the order. A redelivery charge of up to £85 + VAT will have to be paid if incorrect details are given or someone cannot take delivery of the item and by placing an order for a pallet delivery item you accept to be bound by these terms. (This may apply even if you refuse the item)

Stock Levels

We do all we can to ensure that when an item is out of stock, we label it as so in the item's description. Always check the item description for any delivery date notifications. In the event that you place an order for an item that is in fact out of stock at our warehouse, we will notify you straight away offering you an alternative or a full and immediate refund.

Returns

Only defective items can be returned providing you check the goods on delivery in front of the driver before signing for them as 'defective'. Unfortunately, signing 'unchecked' is no longer acceptable to couriers. Goods in perfect condition can be returned to us at the cost of the buyer. The buyer will receive a refund of: the value of the cabinet less our original shipping costs and restocking fee of 20%.